National Household Recovery Operations Center
Operations Command Center
Real-time disaster recovery — workload, bottlenecks, and decision support
Active Disasters
14
Active Survivors
87,240
Benefits Routed
156,320
Pending Reviews
4,210
Avg Processing (hrs)
16.8
Benefits Orchestration
One household profile coordinates routing across all assistance programs — signature capability of Household Recovery OS
Profile
Housing Assistance
Other Needs Assistance
SBA Loan Referral
Disaster Legal Services
Crisis Counseling
One approval coordinates routing across 5 assistance programs
Programs Active
5
Routed Today
1,248
Avg Coordination
4.2 min
Success Rate
97.8%
AI Daily Brief
Executive operational summary — updated continuously
- Registrations increased by 14% today.
- 42 households require accessibility housing.
- 18 SBA referrals are awaiting approval.
- 6 inspections are delayed in Terrebonne Parish.
Recommendation: Prioritize Terrebonne Parish — highest concentration of accessibility housing gaps.
My Work Queue
Actionable workload requiring attention
Recovery Funnel
End-to-end pipeline volume by stage
Disaster Overview
Active incident summary
Hurricane Delta
Category 4 — Major Hurricane
87,240
Recovery Progress
34%
Operational Phase
Individual Assistance — Active Response & Recovery
Closed-Loop Referral Tracker
Partner agency coordination status
| Program | Routed | Accepted | Pending | Failed |
|---|---|---|---|---|
| Housing Assistance | 8,420 | 7,890 | 412 | 118 |
| SBA | 6,240 | 5,810 | 318 | 112 |
| Disaster Legal Services | 2,180 | 2,040 | 98 | 42 |
| Crisis Counseling | 4,120 | 3,980 | 112 | 28 |
| Disaster Unemployment Assistance | 3,890 | 3,620 | 204 | 66 |
Survivor Needs Analysis
Current distribution of assistance needs
AI Insights
Operational intelligence and alerts
Terrebonne Parish
Accessibility housing backlog — 42 households exceeding 72hr SLA
Lafourche Parish
Inspection capacity at 94% — schedule overflow expected
Accessible Housing Units
Only 18 units available across 3 parishes — critical shortage
Human Review SLA
284 cases approaching 48-hour review threshold
SBA Referral Backlog
18 referrals pending partner acceptance — escalate to SBA liaison
Live Activity Feed
LiveReal-time system events
Household Registered
Self-Service Portal · HR-2026-004920 — Terrebonne Parish, LA
Eligibility Completed
Rules Engine · 5 of 6 programs eligible — HR-2026-004887
Benefits Approved
J. Thompson · IHP + ONA routed for HR-2026-004801
SBA Referral Created
Orchestration Layer · Referral sent to SBA Disaster Loan Center
Inspection Scheduled
Housing Operations · Accessibility unit inspection — Houma, LA
Notification Sent
Household Recovery OS · Determination letter delivered — HR-2026-004756
Human Review Assigned
Supervisor Queue · Case escalated to J. Thompson — SLA at risk
Document Uploaded
Maria Rodriguez · Insurance declaration added to household profile
Priority Cases
Operational work queue — sorted by priority
| Household | Disaster | Priority | Stage | Case Worker | Next Action | SLA | |
|---|---|---|---|---|---|---|---|
Maria Rodriguez HR-2026-004812 | Hurricane Delta | Critical | Human Review | J. Thompson | Approve AI recommendations and route benefits | At Risk | Open |
William & Grace Okafor HR-2026-003412 | Hurricane Delta | Critical | Human Review | J. Thompson | Accessibility housing placement review | Breached | Open |
James & Linda Chen HR-2026-004209 | Hurricane Delta | High | Eligibility Evaluation | A. Williams | Complete multi-program eligibility review | On Track | Open |
Robert Jackson HR-2026-003891 | Hurricane Delta | High | Identity Verification | M. Patel | Verify identity documents — 2 missing | At Risk | Open |
Anita Desai HR-2026-003654 | Hurricane Delta | Medium | Benefits Routed | S. Nguyen | Confirm SBA referral acceptance | On Track | Open |
Elena Vasquez HR-2026-003198 | Hurricane Delta | Medium | Registration | Unassigned | Assign case worker and verify intake | On Track | Open |